Support

At AX Control Inc., customer satisfaction is our top priority. If you need help, please don't hesitate to contact us. Here are a few things that set us apart from our competition:

  • Superior Product Support: We provide email support for most products. Click here to submit a tech support ticket.
  • 3 Year Warranty: AX Control's 3 year warranty on the most of our products guarantees your satisfaction and ensures quality.
  • Fast Repairs: We offer repairs on a wide array of products. Visit our repair page to find out more!
  • D-U-N-S Registered: For U.S. Government Sales and Procurement and other U.S. Government Contractors, we can provide a Cage Code and/or DUNS Number upon request.

Frequently Asked Questions

Send us your questions at sales@axcontrol.com or call us at 919-372-8413! We will do our very best to find a solution to whatever problems our customers put forth.

What is your turn around time for repairs?

In many cases we can receive an item and have it shipped back out within 24 hours. Call for more details.

Where is AX Control Inc. located?

We are based out of Cary, North Carolina but have multiple warehouses throughout the United States.

Can you ship same day?

In most cases yes, depending on our inventory. Call for more details

What are AX Control's Hours of Operation?

Usually 8AM-5PM Eastern Standard Time, though we do try to keep a salesman on call after hours as well.

Where do you ship?

We can ship anywhere around the world that is not currently under US Embargo.

Does AX Control grant Net 30 Terms?

Yes, we do. Generally speaking we will freely grant Net 30 to any return customers, or any reputable customer of our affiliate company, PDF Supply.

What kinds of payment does AX Control accept?

We accept Visa, MasterCard, or American Express credit cards, as well as wire transfers and Paypal. We also accept cash for local pick ups.

Does my product from AX Control come with a warranty?

The majority of our products come with a 3-year AX Control warranty, however, AX Control reserves the right to decide which products the warranty will apply to.